• Home
• Estimates
• Contact Information
• Company Overview
• Contractor Opportunities

Starting a Transcription Company

Gwen McCutcheon started her transcription company in 1985. She had been an executive secretary for years in Washington, D.C., and wanted to work for herself. She began by working her business around a full-time job, and then around a half-time job. In 1995, Gwen started using contractors to type, and, in 2002, she hired her first employee. Premium Business Services now has 25 employees and contractors.

Employees and Contractors

Every employee at Premium Business Services contributes.

• Gwen, as CEO and Founder, is responsible for oversight of the company and business development, including recruiting and maintaining clients and contractors.
• Kristine, Director of Operations, is responsible for project and contractor scheduling, proofing, transcript delivery, and accounting.
• Chris, Administrative Manager, is responsible for proofing, reviewing contractor work, and mentoring of contractors.

Contractors make valuable contributions to the success of Premium Business Services. Projects are assigned to them based on their available hours. Contractor performance is determined by quality of work, meeting deadlines, and the ability to produce transcripts from different kinds of projects. For more information on contractor opportunities and performance guidelines, see Contractor Opportunities.

Producing Excellent Transcripts

Premium Business Services is committed to producing excellent transcripts. A Style Manual has been developed so that all transcripts have the same style and consistent quality. All transcripts must follow the requirements in the Style Manual.

Quality work and flexibility are the most important attributes of Premium Business Services. We work to assist our clients by providing first-class transcripts as well as superb customer service. Flexibility supports not only our clients' work but enhances community and family life for our employees and contractors.