“I have worked with Premium Business Services for the past seven years on several different transcription projects. I have always found Gwen and her team very easy to work with and the prices are very reasonable. The transcripts are completed in a timely and accurate manner. With all of the automated transcription tools out there, our team has explored the possibility of using something like this as a way to save on some costs. We did a small time study, and we found that the time it took to correct the speaker and the technical language mistakes of an automated program would have cost us more money and been more of a headache than paying for high quality transcription at the start. I highly recommend Premium Business Services and plan to use them on future projects. ”
“As a sociologist who works in healthcare, it is imperative that our interview transcripts are accurate, fully redacted, and with rapid turnaround. During the early COVID-19 pandemic, our center carried out multiple time-sensitive studies around healthcare providers and patients. Gwen and her team transcribed nearly 200 interviews as fast as we could perform them from several different studies.
Because I was intimately familiar with Gwen’s quality work, I never once worried about the caliber or accuracy of the transcripts, and we were able to submit our work at a crucial moment to improve patient quality and care. From challenging interviews with an interpreter to interviews laden with medical terminology to poor recording quality on my part, I do not trust my transcriptions to anyone else but Premium Business Services. Plus, Gwen is fun to work with, and I include her as a member of my research team!”
“The transcripts were amazingly accurate, and anytime a transcriptionist had a question, we were contacted so that the transcript reflected accurately. We appreciate the secure server in which audio files can be uploaded. Completely trustworthy, personalized attention.”
“I have worked with Gwen and the Premium Business Services team on a few projects now and each time they are incredibly responsive and well-organized. Gwen will work closely with you to establish guidelines to ensure your transcriptions are understandable to everyone within your organization and beyond. This team has proven themselves to be incredibly time efficient, effective, and most importantly, kind. I would recommend Premium Business Services to anyone looking for transcriptions (in English or Spanish)!”
“I am ever so grateful for your services, attention to detail, and responsiveness. It was so nice that I never had to worry about my data! I knew you’d keep everything confidential, transcribe it accurately, and get it back to me faster than I would even be ready to review it! I will definitely be keeping your contact information for my next project. I hope to work with you again soon!”
“DNV conducts energy research including market research and program evaluation where we conduct trusted third-party assessments to provide insights for our clients. Premium has provided accurate, timely transcription services to DNV for years that supports and facilitates high quality deliverables in our research and report writing efforts.”
“I’ve had the pleasure of working with Gwen and her team since I turned my dissertation into a book – fifteen years ago. When I started my own qualitative health research company, it was important to me that I work with a team of transcriptionists who take data privacy and security seriously and follow HIPAA protocols. And that they can give me the highest quality verbatim transcription of all of our interviews and focus groups. I wouldn’t trust anyone but Premium Business Services with our transcription work!”
“As a qualitative research project manager who has tried many services, I recommend Premium Business Services to all my colleagues for their transcription needs. Gwen’s team turns transcripts around quickly, does a great job with complex healthcare language, and makes the process easy from start to finish. They save our research teams so much time by doing a top-notch job, freeing them to arrive at the analysis phase quickly. It’s worth every penny.”
“I’ve been working with Premium Business Services since I came to UW Madison in 2018, and I have recommended them to several colleagues. They consistently produce excellent, accurate transcriptions quickly. There are a lot of transcription services out there that cut corners producing substandard work. Premium Business Services is 100% reliable and have saved the day more than once when we’ve had to ask them to re-transcribe interviews that were poorly done by other companies. I wouldn’t work with anyone else.”
“I have found Premium Business Services to be professional, efficient, and accurate. I have been using their transcription services for over 20 years, have recommended several academic colleagues, and I will continue to recommend colleagues to them.”
“Premium Business Services has prepared transcripts for me in English and Spanish for almost 20 years. I recommend their services without qualification. The service is fast and accurate, and Gwen always finds a way to accommodate special circumstances.”
“Thank you for years and years of being a great partner in our research endeavors. We appreciate you and your team so very much. We know all your great work does not get done automatically. Good people across your organization make it happen with skill and thoughtful effort every day! Thank you!”
“Attention to detail is important during qualitative analysis, and Premium Business Services provides that level of detail we need. We tried other transcription companies before and had issues with accuracy and detail (e.g., them omitting things they didn’t think were important). Now, whenever we hear of university colleagues having issues with their transcription, we always refer them to Premium Business Services.”
“Gwen and her team at Premium Business Services have been instrumental in my research for over a decade. I began interacting with them as a doctoral student in my dissertation studies, and, when I was able to choose the companies I worked with as a Principal Investigator, I decided to continue our relationship due to the high quality of their work and their responsiveness. Whenever I need a transcription, Gwen is always the first and only person I contact.”
“You and I have collaborated for many years, and I’m grateful for your timely services and unwavering collegiality.”
“Excellent work, accuracy, completeness. I’m the type of researcher who listens to the recordings again while reading through the transcripts before I do my analysis. I am always amazed at the word-for-word accuracy that Premium Business Services achieves with every transcript.”
